FAQs - Frequently Asked Questions

FAQs

  • Why to start trading online?

    It's easy, especially with TheTrustCapitals! Also, make it your additional source of income. Markets are always fluctuating, hence, there is always an opportunity to make money while trading online.
  • How to start trading online?

    Here are the simple steps: Register on our website and submit your documents for the verification. Get Verified and open your MT5 trading account in one minute. Fund it and start trading 330+ trading instruments.
  • Shall I start trading Forex or stocks?

    There is no exact answer, as there are benefits and drawbacks to each market you are about to trade.

    If you are interested in fast profits - the forex market provides ample opportunities for short-term traders. Stock market deals in shares, hence, if you’re looking to take advantage of the units of ownership in a company and wait for its growth, - stock market is best for you.
  • Which account type should I choose?

    At TheTrustCapitals we provide trading account types for all types of your trading strategies, as well as your experience. For the best prices and professional setup - choose Pro Trading account. If you would like to just get started - simply choose a Standard account. We are also providing a No-Swap account and Zero-Spread trading account types.
  • What does your KYC Process look like?

    We simply require our clients to submit the ID Proof (Passport or any National ID) and Address Proof (bank statement or utility bill not longer than 3 months old). As a part of onboarding we need you to fill and sign the Application Form. That’s it.

    The decision takes up to 24 hours to verify your account.
  • Do I need to have my documents in English?

    Yes, however, we can accept your documents with professional translation in English.
  • How much money do I need to start trading?

    The minimum deposit is 100 USD. But you can keep more on your trading account to have more available free margin. It is suggested in case of any nearest potential market event happens.
  • What is the minimum withdrawal amount?

    The minimum withdrawal is 10 USD for all payment methods except Bank Wire (500$).
  • How to deposit my trading account?

    Simply choose a Deposit Menu on your Client’s Portal, choose your preferred payment method and follow the instructions. Once we receive the funds, your transactions will be approved. Maximum waiting time is 24 hours for all payment methods except bank transfers, which may take up to 3-5 working days.
  • What types of deposit methods do you have?

    We accept Bank Wires, credit/debit cards, E-Wallets payments. You can deposit in multiple international currencies, then your MT5 trading account will be topped up in USD currency as a main trading currency.
  • Can I withdraw my funds at any time?

    Yes, sure! The withdrawal procedure is the same as a deposit. You can withdraw your available balance at any time with one condition, when your trades are closed. The procedure is the same as when you deposit, - you need to choose the same withdrawal method and proceed with filling and submitting the form. Your withdrawal request will be reviewed within 24 hours.
  • Do you charge any deposit or withdrawal fees?

    TheTrustCapitals does not charge any additional fees for deposits. You should however be aware that you may incur fees on the payment provider side, which may vary depending on the payment method. TheTrustCapitals accepts no responsibility for any such deposit or withdrawal fees.
  • Can I withdraw money using another payment method?

    Funds should always be returned to the same source of deposit. However, if your source is not available anymore, we require the official letter with proof and/or explanation in detail. Then we will be able to get your money back in a way that is convenient for both parties.
  • Can I transfer funds from one MT5 account to another MT5 account?

    Yes, sure. You can do an internal transfer between your accounts. For that you need to close your open positions and submit an internal transfer request at your Client’s Portal. The request will be reviewed within 24 hours.
  • Do you allow Expert Advisors?

    Expert Advisors (EAs) are allowed. Moreover, the MetaTrader 5 platform allows you to run more than one Expert Advisor simultaneously. However, make sure you are not using latency trading or any other toxic styles of trading.
  • How does TheTrustCapitals support work?

    Here, at TheTrustCapitals, we believe in our clients 100% satisfaction and providing them with all possible service they might need. Starting from online chat and finishing with your personal Relationship Manager attached.